Return Policy

 

At Connect, we strive to provide high-quality products and a positive shopping experience for all of our customers. If you are not completely satisfied with your purchase, we are happy to assist you with returns, exchanges, and refunds, subject to the terms outlined in this Return Policy.

Please read the following return policy carefully before initiating a return.

1. Eligibility for Returns

You may return items purchased from our website within 7 days of receipt, provided they meet the following conditions:

• The product must not be damaged, altered, or have any signs of wear and tear.
• If the product is not in working condition.
• A valid proof of purchase (order number, receipt, or email confirmation) is required.

2. How to Initiate a Return

To start a return, please follow these steps:

• Contact Us: Reach out to our customer support team at support@connectlyf.com with the subject line "Return Request".
• Provide Information: Include your order number, a brief explanation of the reason for the return, and any supporting photos if the product is defective or damaged.
• Return Authorization: Once we receive your return request, we will issue a Return Authorization (RA) number and provide instructions on how to return the item.

3. Return Shipping

• Return Shipping Costs: The customer is responsible for the return shipping costs unless the product is defective, damaged, or incorrect. If we are at fault, we will provide a prepaid return shipping label.
• Return Method: Please use a trackable shipping method for your return. We cannot guarantee refunds or exchanges for returns that are lost or damaged in transit without tracking information.

4. Refunds and Exchanges

• Refunds: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 3-5 business days. Please note that shipping fees are non-refundable, and any discounts applied to the original purchase will be adjusted in the refund amount.
• Exchanges: If you would prefer an exchange instead of a refund, we will be happy to arrange this based on product availability. If the product you wish to exchange is unavailable, we will issue a full refund.

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@connectlyf.com. We will arrange for a return or exchange at no additional cost to you, and we will cover the return shipping fees.

To assist us in processing your claim quickly:

• Please provide photos of the defective or damaged product and the packaging.
• Describe the issue in detail (e.g., what is defective or damaged).

6. Late Returns

If the return request is made after 7 days from the date of receipt, we may not be able to accept the return. We reserve the right to refuse returns that fall outside this period.

7. Exemptions

Certain situations may exempt returns, including:

• Items purchased through a third-party marketplace or reseller (Amazon, Flipkart, etc.). For these purchases, please refer to the respective marketplace's return policy.
• Items returned without a valid proof of purchase or order number.

8. Customer Responsibility

         Product Condition: It is the customer’s responsibility to ensure that the returned product is properly packaged and protected during transit. We recommend keeping the product in its original packaging to prevent damage.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return or exchange, please do not hesitate to contact our customer support team at support@connectlyf.com.