Shipping Policy

 

Thank you for shopping with Connect! We strive to offer a smooth and efficient shopping experience, including fast and reliable shipping for all our products. Please read our Shipping Policy carefully to understand how we handle shipping for orders placed on our website www.connectlyf.com.

1. Order Processing Time

  • Order Confirmation: Once you place an order, you will receive an email confirming the details of your purchase. Please review your order confirmation to ensure everything is correct.
  • Processing Time: Orders are typically processed within 1 business days (Monday through Saturday, excluding holidays). You will be notified if there is any delay in processing your order.
  • Business Days: Our business days are Monday through Saturday, excluding weekends and public holidays. Orders placed after 3 PM (local time) or on weekends will be processed on the next business day.

    2. Shipping Methods and Delivery Time

    We offer a variety of shipping options to meet your needs. The shipping time depends on the shipping method you choose and your delivery location.

    • Standard Shipping: Typically arrives within 5-7 business days.
    • Express Shipping: Typically arrives within 1-2 business days (only available for certain locations).

      Please note that delivery times may vary depending on your location and third-party carriers. The estimated delivery times are provided at checkout based on your selected shipping method.

      3. Shipping Rates

          We offer Free shipping

      4. Order Tracking

      Once your order has shipped, you will receive an email with tracking information. You can use the provided tracking number to track the status of your delivery through the carrier's website.

      If you experience any issues tracking your package, please contact our customer service team at support@connectlyf.com, and we will assist you in resolving the issue.

      5. Shipping Address

      Please ensure that the shipping address provided is correct and complete. We are not responsible for delays, lost packages, or incorrect deliveries due to inaccurate address information.

      If you notice an error in your shipping address after placing your order, please contact us as soon as possible at support@connectlyf.com, and we will do our best to update your shipping information before the order is processed.

      6. Lost or Stolen Packages

      If your package is lost or stolen after delivery, please contact the carrier directly. For assistance or to report an issue with your shipment, please contact us at support@connectlyf.com.

      7. Shipping Delays

      While we make every effort to ensure that your order is delivered on time, shipping times can occasionally be affected by external factors, such as weather conditions, holidays, or carrier issues. Connect is not responsible for delays caused by these factors.

      If a delay occurs, we will do our best to notify you as soon as we receive updated information from the carrier.

      8. Order Modifications and Cancellations

      Once an order is placed and payment is processed, we begin preparing your shipment immediately. If you wish to modify or cancel your order, please contact us as soon as possible at support@connectlyf.com. While we will make every effort to accommodate changes, we cannot guarantee that modifications or cancellations can be made once your order has been processed or shipped.

      9. Packaging and Handling

      We take great care in ensuring that your fast charger and other products are securely packaged to avoid damage during shipping. All items are carefully inspected before shipping to ensure they are in perfect condition.

      10. Contact Us

      If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at support@connectlyf.com.